Please use the attached PDF file for the shipping label, or ship your product to this. yes It'll add a couple of days into the RMA process but it'll save you some money (if that's a consideration for you. Warranty Replacement RMA EVGA does not accept walk-ins or drop-offs. My advice to anyone wanting an EVGA card in the UK is to encourage the retailer to send it back on your behalf. Royal Mail - £40-50 ish? Fedex - £100+ and I think that was without insurance. Thankfully I was within 30 days so it can go back to the retailer for a refund and I can buy another 3090 elsewhere.įrom memory: Hermes: About £60 and it's Hermes so. Spoke with CS this morning and they confirmed that the card is required to go back to Germany. Krs360 Just to update this for the sake of anyone else looking for this information in the future and are based in the UK. yes It'll add a couple of days into the RMA process but it'll save you some money (if that's a consideration for you.) Would be nice if EVGA had some kind of base in the UK or at least someone to handle RMA's because the shipping cost with insurance on these cards is insane:įrom memory: Hermes: About £60 and it's Hermes so. The retailer is arranging collection tomorrow via DPD (no cost to me) and even offered to send the card back to EVGA without cost. Thankfully I was within 30 days so it can go back to the retailer for a refund and I can buy another 3090 elsewhere. Just to update this for the sake of anyone else looking for this information in the future and are based in the UK. It's too much to bear, especially as there's no assurance that it's not going to happen to the replacement card. Take a closer look You can see a wire coming out of a plate which is than melted by the stuff between it.It doesnt have a shape of a box with 90 degrees corners.Im so damn glad i have taken a pictures of my card before sending it back to evga. Do you know if there's an EVGA address in the UK that I can send the item to or does it have to go back to Germany? I ask this because I'm still within my 30 day period and could just as easily return the card to the retailer and purchase somewhere else (assuming stock.) I checked the costing on the UPS website and it looked to be something like £90 and that was before insurance of the shipment. EVGAs RMA worker 'Stefan Brand' tries to &( on me,here is what he have sended to me. Usually only the case when the item is returned as unwanted. First time I think I've ever been asked to pay for return shipping on a defective product. Shipments to EVGA must meet the specific Shipping Guidelines for the Products, which can be found here: Moving to warranty section.Cool GTX dang, Sorry to see you need to RMA your GPU Yes per Terms customer pays to ship return EVGA ships it back to you (excerpt) Shipping to EVGA For Warranty
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